The questions we get most
Thirty-one questions about the platform, what it costs, where your data sits, how we compare to other platforms and how a project runs with us. If yours is not here, just call.
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What Core is, what you build with it and what you need to know to use it.
What exactly is Core?
Core is our own no-code platform. Applications, processes, data, AI and integrations are built and managed inside it, in one environment. You do not need a separate database, hosting provider or development pipeline alongside it. Around 10 million end users work on environments running on Core every day.
What is the difference between Core and Projects?
Core is the platform. Projects is the team: advice, design, build and support. You can build on Core yourself, you can have us build it, or both at once. Both sides use the same platform. What we make for customers, we make with the same building blocks that sit in your environment.
Do I need to know how to code?
No. You build in Studio, the visual Flow Editor: search for a block, drag it in and connect it. Read, calculate, decide, store, send. If you do want code, you write your own building block in ReactJS and then use it like any other block.
Does Core connect to the systems we already use?
Exact, Mollie, Floriday, PostNL, DOBOT robotics, ZPL label printers and Claude from Anthropic are in there as ready-made blocks, alongside dozens of others. If yours is not among them, you build the connection yourself with HTTP blocks and webhooks, with the full API documentation to hand. Missing a block? File a request and we build and maintain it.
What happens with updates and technical debt?
We maintain the platform codebase and update it daily, security patches included. There is no maintenance window and no environment gets left behind. Your application is assembled from modular blocks, so those updates arrive without anything having to be rebuilt. No framework migrations, no version nobody dares touch.
Is no-code too limited for complex software?
No. There are 2,800 ready-made blocks waiting, from date and array handling to conditions, API calls and robot control. The ERP systems, warehouse systems and robot cells we build for customers run on exactly those same blocks. If you do hit a limit, you write your own block in ReactJS and use it like any other block. You do not have to break your application open for it.
Can I build mobile apps with Core?
Yes. On that same data you build the screens: a picking screen for the warehouse, a dashboard for the office, a portal for your customers, web and mobile. Bartrack manages over 20 million items that way, at the office and on the engineer's phone. If you want your own native app in Swift, Kotlin or React Native, you use Core as the backend. Your flows sit behind HTTP(S) triggers and your app calls them, with the same roles, permissions and two-factor authentication as the rest of your environment.
How does Core compare to Mendix?
Both let you build applications without standing up a development pipeline of your own. The difference is where the line sits: here no-code does not stop halfway. API integrations, email automation and robot control are built with blocks too, not with an exception written in code. And you do not migrate. We maintain the platform codebase ourselves and update it daily. Because your application is made of modular blocks, those updates arrive without anything having to be rebuilt.
How does Core compare to OutSystems?
The biggest differences are price and ownership. You pay one fixed monthly price per licence, chosen on your real volumes, not per user and not per application. You can cancel monthly. Ownership of the applications you build on Core is yours, set out in our terms. Running them can happen on our public cluster, on a private cluster of your own, or fully on premise inside your own walls. Same platform, only the location changes.
Pricing and licences
What it costs, what is included and how to start without paying first.
What does Core cost?
One fixed monthly price per licence. There are six sizes, from Starter at € 515 per month up to Corporate. All prices exclude 21% VAT. You pick the size on your real volumes: automations, data traffic, storage, domains, concurrent queues and the number of developers.
What is included in that price?
Hosting in the Netherlands, DevOps, database optimisation, security and daily platform updates are part of every licence. Backups run every hour to separated storage. Security is not a separate tier: threat protection, automatic IP bans, request logging and encryption are on from day one.
Can I try it for free first?
Yes. You request a test environment without a credit card. A colleague reviews the request personally, after which your environment is created automatically. The test environment carries a watermark and limits on its specs. If a week passes without active development, the environment is removed. Beyond that it is entirely free.
Can I order straight away, without a sales call?
Yes. Pick your licence, pay by credit card, and your environment is deployed to our cluster automatically. Invoicing starts on its own and you can cancel monthly. Torn between two sizes? Take the larger one. Building new solutions on Core goes fast enough that you will grow into it.
How do you invoice the work Projects does?
When we work for you, you see hour by hour what was done. Project work, SLA work and out-of-hours work appear separately on the invoice. No surprises afterwards and no hidden costs.
Are there costs on top of the monthly price?
Only if you use more or want more. Hosting, DevOps, database optimisation, security, backups and daily updates are part of every licence. Outgrow your automations, data traffic, NVMe storage or database storage and you scale those up or move a size along. Beyond that you can take services that appear separately on the invoice: work by Projects, training, and a support contract above the base level. All prices exclude 21% VAT.
Can I cancel monthly?
Yes. Your licence runs by the month, with no annual contract and no notice period measured in months. Scaling up or down in between works the same way. Your data and your applications stay yours: under our terms, ownership of what you build sits with you. If you stop, we help with the handover.
Hosting and security
Where your data sits, who can reach it and what happens when something fails.
Where does my data live?
On our own hardware in the data centres of BIT in Ede. BIT is certified for ISO 27001, ISO 9001 and NEN 7510, and runs on 100% green power. Everything stays in the Netherlands and the EU, under Dutch law. That puts it outside the reach of the US CLOUD Act.
Can Core run on our own network?
Yes. Alongside the public cluster there is a private cluster on dedicated hardware in the same data centre, and a fully on-premise option inside your own walls, next to your production line for instance. Same platform, same updates. Only the location changes.
What security is included as standard?
Roles and permissions per user, two-factor authentication through an authenticator app (TOTP) or SMS, and automatic alerts the moment anything sensitive happens to an account. After 5 failed sign-in attempts there is a temporary lockout. Requests carrying attack patterns, such as injection, scanners and probes, earn an immediate 30-day ban. Data is encrypted at rest with AES up to 256-bit, and passwords are hashed with PBKDF2-SHA512 at 200,000 iterations. Sensitive administrative actions go into an audit log kept for 7 years. Request logs are kept for 2 weeks by default, configurable per environment.
What about backups and outages?
The full cluster is backed up every hour to separated storage. Our racks sit across several floors and networks at BIT. If one path drops out, another takes over. The live status of every cluster is publicly visible, so you never have to ask for it.
Who at RUAL can reach my data?
Nobody, by default. An engineer only looks into the blueprints of your environment when you give permission, and that right starts with a support agreement at Silver level or above, for exactly the matters you raise support on or report a fault about. Every Deverence Group employee has signed a confidentiality declaration that holds after their employment ends too. Sensitive administrative actions go into an audit log kept for 7 years: who viewed a secret, who created users, who lifted a ban. Run on premise and everything stays inside your own walls.
Can Core drive equipment on our floor from the cluster?
Yes. Core has a built-in local devices manager that drives equipment on the floor directly, with no vendor layer in between: conveyors, sorters, ZPL label printers and robot arms on DOBOT hardware among others. If you want that control to stay entirely inside your own network, you run Core on a private cluster or on premise, next to your production line for instance. Same platform, same updates, just closer to the machines.
Working together
How a project runs, how quickly you go live and who you reach afterwards.
How quickly are we live?
A first working version is usually there in 6 to 12 weeks. How many processes and integrations it carries decides where in that range you land. After that you keep building. Extending on Core is a matter of adding blocks, not of starting a new project.
What does a project look like?
We start with a conversation about your process, not about software. Then we design, build in short rounds, and you follow along in your own environment as we go. Whoever designs it also builds it, and stays your point of contact afterwards. There is no account manager in between.
Who do I reach when something breaks?
An engineer who knows your environment, because support and build are the same team here. No phone menu, no escalation ladder. Call +31 (0)10 300 67 78 on working days, or email support@deverence.com. Every email becomes a ticket with an engineer, prioritised on your SLA. If production is down, the line forwards to the on-duty engineer outside office hours.
Do you also build warehouses and robotics?
Yes. Alongside business software we design warehouses, drive conveyors, sorters and ZPL label printers in real time, and build robot cells, on DOBOT hardware among others. It all runs on the same platform, so your orders, your stock and your machines live in the same flows.
We already have an IT team of our own. What then?
Then that team builds on Core themselves. Developers usually find their way around Studio faster than someone without a background in it: thinking in data, conditions and flows is already familiar. Mixing works too. We lay the foundation and your team builds the business-specific logic on top, or we build together live in the same flow. Whichever you choose, management can always move to your own team.
What support levels are there?
Four. Bronze comes with every licence: the online help centre, documentation and the community. Silver adds two named contacts plus half an hour of personal support per month on average. Gold turns that into 6.5 hours in total, including advice on architecture and setup. Platinum is for business-critical environments: an emergency service reachable on working days from 06:00 to 22:00, with contact within one hour of your report. If production is down, the line forwards to the on-duty engineer outside office hours as well.
Can I get an SLA on the system you build for me?
Yes. Alongside support on the platform you take out a service level agreement on the application we built for you, with agreed response times and priorities. The standard times: under an hour when production is down, under four hours for a serious disruption, under one working day for a question or a request. What applies in your case sits in your own SLA, and SLA work appears separately on the invoice.
Practical
Two questions with nothing to do with software, asked often enough to answer here.
How do you pronounce RUAL?
As roo-al: two syllables, stress on the first. Not like the English word rule. The letters stand for Rapid Universal Application Language. When you write it, always in capitals, mid-sentence included, and without full stops between the letters.
I got a call from +31 (0)10 300 67 78, who was that?
That number belongs to RUAL, the platform of Deverence Group B.V. in Brummen, the Netherlands. We use it to call back about a support report, a request through the site or an appointment already in motion, and sometimes with a question about an existing account. We do not cold call. If the call does not ring a bell, feel free to call back on 010 300 67 78, on working days between 8:30 and 17:30, or email support@deverence.com. We will find out who spoke to you.
Not the question you had?
Ask it anyway. In a demo we answer it against your own situation instead of in general terms.