Frequently asked questions

RUAL is a powerful no-code development platform that enables businesses to rapidly build custom software without traditional programming code. The platform combines a visual development environment with advanced automation and seamless integrations. From CRM and ERP systems to robot control and IoT applications, everything is developed within one central environment.

Yes, RUAL offers extensive support for APIs, webhooks and custom components. This allows you to integrate with:

• ERPs and CRMs (such as Twinfield, Exact, Salesforce)
• Hardware (scanners, robots, label printers)
• Accounting software
• E-commerce platforms
• Legacy systems via custom connectors

On the contrary. RUAL combines no-code ease with powerful functionality. With over 2,000 pre-built blocks, you can build virtually anything, from complete ERP systems to warehouse automation and robot control. The platform's extensive standard library covers all common business needs, making it possible to develop complex applications without writing code. The platform is used daily for sophisticated business systems that run entirely on these standard components.

Thanks to the no-code approach and reusable building blocks, complete solutions are often operational within 6 to 12 weeks, including testing, training and implementation. This is significantly faster than traditional software development which often takes months to years.

You can build complete backend logic in RUAL and then access it from your Swift, Kotlin, Java or React Native application via REST APIs and WebSockets. The platform provides a fully implemented authentication layer with JWT tokens, 2FA support and session management.

For React Native, we provide ready-to-use WebSocket connection code that enables real-time communication. This architecture, where RUAL handles the backend and native frameworks handle the frontend, ensures maximum stability, performance and maintainability of mobile applications. This way you combine the best of both worlds: the speed of no-code backend development with the power of native mobile frameworks.

Yes, that's definitely possible. Each client gets their own isolated environment within our network with dedicated IP addresses. This enables secure communication with local equipment through various methods:

Direct connection: We provide a fixed IP range that you can whitelist in your firewall, allowing RUAL to communicate directly with your equipment.

Relay server: For extra security or more complex network configurations, you can deploy a local relay server. This receives commands from RUAL cloud and forwards them to your local devices.

Both options are in production at client sites for controlling robots, conveyor belts, label printers and other industrial systems. We're happy to help determine the best configuration for your specific situation.

We are a truly no-code platform, comparable to Mendix but with fundamental differences in approach. Where Mendix regularly falls back on custom code for complex scenarios, RUAL remains fully no-code, even for the most advanced functionalities.

Everything is a block: From basic logic (if/else statements, loops, variables) to complex business processes (API integrations, email automation, robot control), everything is built visually with our 2,000+ pre-built blocks. No exception requires code.

No more migrations: The biggest advantage? You never have to migrate again. We continuously maintain and upgrade the technical core of the platform. Security patches, framework updates, new technologies - everything happens automatically in the background without any impact on your applications.

This means applications built today will still be running on the latest technology in 10 years, without a single line of code needing to be rewritten. That's truly future-proof development!

RUAL and OutSystems are both low-code platforms, but with fundamentally different philosophies. OutSystems positions itself as “low-code,” where developers still write custom code for complex logic. RUAL is consistently no-code, giving even non-technical users complete control.

No vendor lock-in: OutSystems applications only run on the OutSystems platform with substantial per-user licensing costs. RUAL applications can run on-premise on your own servers, in your cloud environment, or with us—the choice is yours. You only pay for what you use, with no mandatory per-user licenses.

Real business user empowerment: Whereas OutSystems often requires IT developers to make adjustments, with RUAL, business users can make changes themselves. Our 2,200+ blocks make complex functionality accessible without programming knowledge. From API integrations to machine learning, everything is done via a visual interface.

Transparent pricing, no surprises: OutSystems charges per application, per user, plus infrastructure costs, which can quickly add up. RUAL has a simple, transparent model: pay for the resources you use. No hidden costs, no expensive consultants needed, no vendor lock-in. You always retain full control over your applications and data.

RUAL offers transparent, scalable license packages for every organization size.

Our packages range from:

• Starter: Ideal for process automation, small integrations and proof-of-concepts
• Basic: Perfect for CRM systems, webshop connections and medium-sized applications
• Intermediate: For complete webshops, planning systems and multi-domain applications
• Professional: Enterprise-ready with robot integration and AI capabilities
• Advanced: Fully equipped solution for complex ERP systems and industrial automation
• Corporate: On-premise deployment with unlimited resources and dedicated support

Each package is immediately operational without setup costs. Extra resources can be flexibly scaled as needed.

View current pricing and specifications or request a free demo for personal advice on the best package for your situation.

In addition to the monthly license, there may be costs for extra resources and services:

• Extra data traffic: For applications with high data consumption
• Extra NVMe storage: Ultra-fast SSD storage for files and assets
• Extra database storage: For growing datasets and archives
• Consultancy & development: Professional support from RUAL experts on a project basis
• Training & SLA support: From basic workshops to 24/7 enterprise support

Transparent pricing: No hidden costs, you only pay for what you use. Start small and scale up, upgrade or downgrade your package monthly without penalties.

For current rates and a detailed overview, visit our pricing page. All prices are excluding 21% VAT.

The RUAL licensing model is based on the Architecture-as-a-Service principle. We handle the complete technical infrastructure, so you can focus entirely on your core business.

What's included in your monthly license?

• DevOps: Automatic deployment, monitoring and performance optimization
• Database management: Scaling, backups, indexing and query optimization
• Platform development: Continuous updates, new features and security patches
• Infrastructure maintenance: 24/7 monitoring, hardware upgrades and redundancy

The result? Your applications always run on the latest technology without needing your own technical team. You pay a fraction of what an in-house DevOps team, database administrator and infrastructure would cost, while getting the same enterprise-grade quality.

Within weeks, not months, you're operating at the same technical level as the largest companies, without the complexity and costs of traditional IT.

Yes, RUAL works with flexible monthly contracts without long-term commitments. We're so confident in our platform that we don't need multi-year lock-ins.

Try without risk: Start with one month and experience the benefits yourself:

• Build your first application within days
• No worries about technical maintenance or updates
• Scale up or down whenever you want
• Maintain full control over your data and applications

Why customers stay: The vast majority of our clients renew after the first month. Not because of a contract, but because they see the value: faster development, lower costs and no more technical headaches.

Want to leave anyway? No problem. Your data remains yours and we'll even help with the transition. But it's like switching from an electric car back to gasoline, you suddenly realise how much extra time, money and effort traditional development costs.

No problem, RUAL is designed to seamlessly integrate with existing IT teams. Your developers can immediately start working with our intuitive visual environment, where their technical knowledge remains a major asset for designing smart solutions.

We offer various collaboration models: from complete handover where we only provide initial training, to intensive co-development where our experts work shoulder-to-shoulder with your team. Many clients choose to have us build the technical foundation, after which their own team develops and manages the business-specific logic.

The beauty is that your team can focus on what really adds value, translating business processes into smart automation, while we handle the complex technical infrastructure.

RUAL offers comprehensive support tailored to your needs. Every customer has access to our telephone helpdesk (Mon-Fri 12:00-15:00) and 24/7 email support via support@deverence.com.

Additionally, you can choose from different Service Level Agreements:

• Bronze is included standard and provides access to our extensive documentation, video tutorials and community forum where you can ask questions to other RUAL users.
• Silver adds personal support with two dedicated contacts who know your environment, plus 30 minutes of direct support per month for more complex questions.
• Gold offers 6.5 hours of personal guidance per month, including architecture advice and best practices specific to your situation.
• Platinum is for business-critical environments with guaranteed response times within one hour during office hours and direct access to our senior engineers.

All support staff have extensive RUAL experience and proactively think along about the best solution for your challenge.

Yes, RUAL offers full on-premise deployment for organisations that want maximum control over their infrastructure. With the Corporate license, you get the same powerful RUAL environment, but running entirely on your own servers.

What do you get? The complete RUAL Core with unlimited resources, users and automations. You maintain 100% control over your data, network and security, while benefiting from all platform updates and new features.

For technical specifications, hardware requirements and installation guides, visit our on-premise documentation. Our team is happy to help with initial setup and configuration for optimal performance in your environment.

Yes, we offer comprehensive SLAs for developed systems. This is ideal when you're using RUAL intensively for business-critical processes and want certainty about immediate support during incidents.

What does an SLA include? Guaranteed response times, priority issue handling, and direct access to senior engineers who know your system inside out. In case of emergencies, our 24/7 technical team is ready to intervene, even outside office hours.

We tailor the SLA completely to your specific situation: from basic monitoring to complete managed services where we proactively monitor and optimize. Each SLA contract receives a unique number for direct escalation when needed.

Yes, security is central to everything we do. RUAL is maintained daily with the latest security updates and patches, without you having to worry about it.

Enterprise-grade security included standard:

Our Dutch data centers meet the highest ISO 27001 and NEN 7510 certifications. Your data stays within the EU, which is essential for GDPR compliance and often a requirement for government agencies and healthcare institutions.

Authentication and encryption are standard at the highest level: two-factor authentication for all users, end-to-end encryption for data traffic, and at-rest encryption for stored data. Every API call is secured with JWT tokens and we log all access for audit trails.

For organizations with specific compliance requirements, we offer on-premise deployment where you maintain full control over your infrastructure, network policies and access rights. This combined with our standard data processing agreement makes RUAL suitable for the most demanding security standards.

Our security team monitors 24/7 for suspicious activities and we regularly conduct penetration tests to ensure safety.

Your data is fully yours. We have no access to your applications or data unless you explicitly request support.

Zero-knowledge architecture: Your data is end-to-end encrypted. Even our engineers can't just 'take a look'. Only with your explicit permission and a support ticket does an engineer get temporary, logged access.

Full transparency: Every access is recorded in an audit log you can view in real-time. You see exactly who accessed what, when and why.

For maximum control: choose on-premise. Everything runs on your servers and we have no technical access possibility.

RUAL runs exclusively in Dutch data centers for maximum data sovereignty and low latency. We've deliberately chosen multiple tier-3+ data centers that meet the strictest requirements.

Why Dutch data centers? Your data stays within the Netherlands, This guarantees optimal performance with <10ms latency to all Dutch locations.

Enterprise-level infrastructure: All data centers are strategically located above NAP level (flood risk excluded), fully NEN 7510 and ISO 27001 certified, and equipped with redundant power supply and cooling.

100% uptime architecture: Every service runs redundantly across multiple data centers, each with dual fiber uplinks from different providers. If a data center or connection fails, another seamlessly takes over - without you noticing anything.

This robust infrastructure, combined with 24/7 monitoring and automatic failover, ensures the 99.9% uptime guarantee we offer. Exactly what you expect for business-critical applications.

RUAL is pronounced as RU·al [ro͞o'al] - two syllables with emphasis on 'RU'.

Pronunciation guide:

• The RU sounds like "roo" in "root" (stressed)
• The AL rhymes with "pal" but pronounced softer
• Say it as two separate parts: ROO-al
• Not like the English word "rule", but clearly in two syllables

Meaning: RUAL stands for Rapid Universal Application Language, a name that perfectly captures what our platform does: rapidly build universal applications in a visual language everyone can understand.

This phone number belongs to RUAL, part of Deverence Group B.V. We use this number for business calls with (potential) customers, partners, and suppliers.

Why did we call you?

• You submitted a support request
• You contacted us via our website
• We are calling you back following a previous appointment
• You are an existing customer and we have a question about your account

Not recognized? Have you not been in contact with us and are you wondering why we called? Feel free to contact us at support@deverence.com or call us back on the same number. We do not engage in cold calling or unsolicited sales calls.

About RUAL: We are a Dutch software company specializing in no-code business software, ERP systems, and process automation. For more information, please visit our website.