The questions we get most
Eighteen questions about the platform, what it costs, where your data sits and how a project runs with us. If yours is not here, just call.
Rather talk to someone? For technical questions about an environment you already run, support will get you there faster than this page.
Go to supportThe platform
What Core is, what you build with it and what you need to know to use it.
What exactly is Core?
Core is our own no-code platform. Applications, processes, data, AI and integrations are built and managed inside it, in one environment. You do not need a separate database, hosting provider or development pipeline alongside it. Around 10 million end users work on environments running on Core every day.
What is the difference between Core and Projects?
Core is the platform. Projects is the team: advice, design, build and support. You can build on Core yourself, you can have us build it, or both at once. Both sides use the same platform. What we make for customers, we make with the same building blocks that sit in your environment.
Do I need to know how to code?
No. You build in Studio, the visual Flow Editor: search for a block, drag it in and connect it. Read, calculate, decide, store, send. If you do want code, you write your own building block in ReactJS and then use it like any other block.
Does Core connect to the systems we already use?
Exact, Mollie, Floriday, PostNL, DOBOT robotics, ZPL label printers and Claude from Anthropic are in there as ready-made blocks, alongside dozens of others. If yours is not among them, you build the connection yourself with HTTP blocks and webhooks, with the full API documentation to hand. Missing a block? File a request and we build and maintain it.
What happens with updates and technical debt?
We maintain the platform codebase and update it daily, security patches included. There is no maintenance window and no environment gets left behind. Your application is assembled from modular blocks, so those updates arrive without anything having to be rebuilt. No framework migrations, no version nobody dares touch.
Pricing and licences
What it costs, what is included and how to start without paying first.
What does Core cost?
One fixed monthly price per licence. There are six sizes, from Starter at € 515 per month up to Corporate. All prices exclude 21% VAT. You pick the size on your real volumes: automations, data traffic, storage, domains, concurrent queues and the number of developers.
What is included in that price?
Hosting in the Netherlands, DevOps, database optimisation, security and daily platform updates are part of every licence. Backups run every hour to separated storage. Security is not a separate tier: threat protection, automatic IP bans, request logging and encryption are on from day one.
Can I try it for free first?
Yes. You request a test environment without a credit card. A colleague reviews the request personally, after which your environment is created automatically. The test environment carries a watermark and limits on its specs. If a week passes without active development, the environment is removed. Beyond that it is entirely free.
Can I order straight away, without a sales call?
Yes. Pick your licence, pay by credit card, and your environment is deployed to our cluster automatically. Invoicing starts on its own and you can cancel monthly. Torn between two sizes? Take the larger one. Building new solutions on Core goes fast enough that you will grow into it.
How do you invoice the work Projects does?
When we work for you, you see hour by hour what was done. Project work, SLA work and out-of-hours work appear separately on the invoice. No surprises afterwards and no hidden costs.
Hosting and security
Where your data sits, who can reach it and what happens when something fails.
Where does my data live?
On our own hardware in the data centres of BIT in Ede. BIT is certified for ISO 27001, ISO 9001 and NEN 7510, and runs on 100% green power. Everything stays in the Netherlands and the EU, under Dutch law. That puts it outside the reach of the US CLOUD Act.
Can Core run on our own network?
Yes. Alongside the public cluster there is a private cluster on dedicated hardware in the same data centre, and a fully on-premise option inside your own walls, next to your production line for instance. Same platform, same updates. Only the location changes.
What security is included as standard?
Roles and permissions per user, two-factor authentication through an authenticator app (TOTP) or SMS, and automatic alerts the moment anything sensitive happens to an account. After 5 failed sign-in attempts there is a temporary lockout. Requests carrying attack patterns, such as injection, scanners and probes, earn an immediate 30-day ban. Data is encrypted at rest with AES up to 256-bit, and passwords are hashed with PBKDF2-SHA512 at 200,000 iterations. Sensitive administrative actions go into an audit log kept for 7 years. Request logs are kept for 2 weeks by default, configurable per environment.
What about backups and outages?
The full cluster is backed up every hour to separated storage. Our racks sit across several floors and networks at BIT. If one path drops out, another takes over. The live status of every cluster is publicly visible, so you never have to ask for it.
Working together
How a project runs, how quickly you go live and who you reach afterwards.
How quickly are we live?
A first working version is usually there in 6 to 12 weeks. How many processes and integrations it carries decides where in that range you land. After that you keep building. Extending on Core is a matter of adding blocks, not of starting a new project.
What does a project look like?
We start with a conversation about your process, not about software. Then we design, build in short rounds, and you follow along in your own environment as we go. Whoever designs it also builds it, and stays your point of contact afterwards. There is no account manager in between.
Who do I reach when something breaks?
An engineer who knows your environment, because support and build are the same team here. No phone menu, no escalation ladder. Call +31 (0)10 300 67 78 on working days, or email support@deverence.com. Every email becomes a ticket with an engineer, prioritised on your SLA. If production is down, the line forwards to the on-duty engineer outside office hours.
Do you also build warehouses and robotics?
Yes. Alongside business software we design warehouses, drive conveyors, sorters and ZPL label printers in real time, and build robot cells, on DOBOT hardware among others. It all runs on the same platform, so your orders, your stock and your machines live in the same flows.
Not the question you had?
Ask it anyway. In a demo we answer it against your own situation instead of in general terms.