Terms and conditions
The agreements between you and Deverence Group B.V. for the use of the RUAL platform and our services. In plain language where we can, legally precise where we must.
TO CONFIRM This is the shortened version that ships with the new design. The full legal text will be carried over here word for word before the page goes live.
Who you are dealing with
The RUAL platform and the services around it are supplied by Deverence Group B.V., based in Brummen and registered with the Dutch Chamber of Commerce under number 75827816. RUAL is a registered trademark (1501953) of Deverence Group B.V. All amounts in our quotations and invoices exclude 21% VAT.
1. The platform and ownership
1.1 The RUAL platform
Deverence Group B.V. develops and supplies the RUAL platform: an online no-code studio for building software applications in blueprints, with an underlying infrastructure that includes cloud hosting of customer data, database management, user management and the publishing of web pages. A licence or purchase does not grant any right to the editable source code; on request an escrow agreement can be drawn up for the executable code.
1.2 Applications built on the platform
Ownership of stored data and of applications developed by the customer, or on the customer’s instruction, on the RUAL platform rests with the customer. For support on applications that Deverence Group B.V. has built to order, a separate Service Level Agreement is agreed.
2. Licences and on-premise
2.1 Online licence (aPaaS)
The RUAL platform is offered as an application Platform as a Service, in packages based on usage intensity and storage, published on the pricing page or quoted individually. Because of the way our infrastructure is built, planned maintenance only ever takes part of the server capacity offline; the customer does not notice it. Planned maintenance takes place outside office hours, between 21:00 and 05:00.
2.2 On-premise installation
The platform is also available as an installation on your own premises. Support can only be guaranteed on recent versions and is tied to a maintenance contract. The variants we deliver are listed on the hosting page.
3. Support and Service Level Agreement
The platform contains built-in help texts and an online help centre with extensive examples. Customers choose a support level that fits their situation; the base level applies to every customer. Disruptive problems are analysed within one working day, with an immediate workaround wherever that is possible. What each level covers is set out in the Service Level Agreement.
4. Additional services
Consultancy and development are delivered by RUAL itself or by certified partners. Custom development of functionality inside the platform is not exclusive to one customer, but becomes available to everyone using the platform.
5. Term, invoicing and liability
5.1 Term and termination
Agreements run for an indefinite period with a minimum of one year, unless agreed otherwise in writing. Free services, such as test environments, can always be ended immediately. If Deverence Group B.V. gives notice (term: 12 months), we work with the customer towards a situation in which their applications can keep running.
5.2 Invoicing and price changes
Licences are collected monthly in advance by credit card or direct debit; maintenance and support contracts quarterly in advance; consultancy weekly in arrears on hours actually worked. The payment term is 14 days. In the event of a price increase the customer keeps the price previously agreed within the original offer; price reductions apply immediately from the next invoicing period.
5.3 Confidentiality
Every employee who may come into contact with customer data is screened by means of a Dutch certificate of conduct (VOG) and is contractually bound to confidentiality.
5.4 Liability
Deverence Group B.V. warrants that the platform meets the minimum specifications and repairs disruptions as quickly as possible. Where a problem causes hindrance, the best available workaround is decided together with the customer.
6. Privacy and processing of personal data
How we handle personal data is set out in our privacy statement. Where we process personal data on the instruction of the customer, for example inside an application on Core, that happens under the data processing agreement, which forms part of the contract.
7. Governing law and disputes
TO CONFIRM The governing law and the competent court must be copied here verbatim from the signed contract template before this page goes live.
8. Changes to these terms
TO CONFIRM The notice period for a change, and what a customer can do if they do not accept it, still have to be decided.
Questions about these terms
If you are unsure what an article means for your situation, just ask. Call +31 (0)10 300 67 78 or email support@deverence.com. You will get an answer from someone who works with these terms every day.
Questions about the terms?
Call or email and we will walk through them with you. If you want to know the cost first, the prices are simply on the site.