Support
Contact us for inquiries about the platform, platform-related questions, or priority technical support.
Phone Support
For general questions about the platform, we are available on business days. Customers with an SLA have access to comprehensive support with extended availability, including evening and weekend support for business-critical systems.
(010) 300 67 78
Ticket Support
Contact us anytime via the email address below for ticket support. Tickets are prioritised based on the SLA assigned to your customer account.
support@deverence.com
Frequently asked questions
First, take a look at our frequently asked questions, where you will find many answers to your questions. From technical specifications to pricing information and from implementation processes to security questions.
View FAQService Level Agreement
We offer tailored agreements to nearly all our customers. For those using our products in industrial-grade environments, we highly recommend an SLA to ensure fast support whenever you need it.
Technical Support
With a Service Level Agreement (SLA) for the platform or development, you can call us anytime within the agreed SLA timeframes using your SLA number. Your SLA number is provided at the start of your agreement and is also displayed on your invoice. Our engineers are on-call daily, ready to assist you in case of any issues.
support@deverence.com